Contenido
The short version
Email info@orchidmedia.io with the subject “Data deletion request” from the address you used with us. We confirm within 5 business days and finish within 30 days.
- 1
Email us
Write to info@orchidmedia.io with the subject “Data deletion request”. Send it from the email address you used with us, so we can match it to your records.
- 2
Tell us what to delete
Everything, or something specific — for example a form submission, your marketing profile, or data from a connected account. If you’re asking on behalf of someone else, include proof that you’re authorized to.
- 3
We confirm
Within 5 business days we confirm we’ve received the request. If we can’t verify that the data is yours, we’ll ask for a little more information.
- 4
We delete
Within 30 days we delete the data from our systems and the service providers that hold it for us, and email you to confirm it’s done.
- Contact, audit and booking form submissions
- Your profile and activity history in our email platform
- Emails and messages you’ve sent us, unless they relate to an active contract
- Any data we copied from accounts you connected for us, such as store or ad reports
- Recruitment materials, if you applied to work with us
Some records have to be kept by law or to protect both of us. Where that applies, we keep only what’s required, restrict access to it, and delete it when the obligation ends:
Use the unsubscribe link at the bottom of any email from us. It takes effect immediately and doesn’t require a deletion request. Service messages about an active project will still reach you.
If you’re a client, you can revoke our access at any time from each platform. We also remove it ourselves when an engagement ends.
Revoking access stops new data reaching us. To have the data we already copied deleted as well, send a deletion request as described in section 1.
If you bought from or subscribed to one of our clients’ stores, that brand controls your data — contact them to have it deleted at the source. If you write to us instead, we’ll forward your request to the brand and help them complete it.
Contact
- info@orchidmedia.io
- Subject line
- Data deletion request
- Confirmation
- Within 5 business days
- Completion
- Within 30 days
- Privacy Policy
- orchidmedia.io/privacy
Deletion requests are handled by Orchid Media LLC, 110 Somerville Ave, Chattanooga, TN 37405, United States. Section 8 of our Privacy Policy describes the same right.